Privacy Policy

Last updated: June 1, 2025

Manestream Digital LLC respects your privacy. This Privacy Policy explains how we collect, use, and protect information through our websites, digital services, and products, including KnowMy.Pro.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Complete a contact form (name, company name, email address, message)
  • Opt in to receive SMS messages from Manestream Digital LLC d/b/a KnowMy.Pro (name, phone number, email address)
  • Communicate with us by email or other means

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and general geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or search query
  • Device type and operating system

Analytics

We may use third-party analytics services such as Google Analytics to help us understand how visitors interact with our website. These services may use cookies and similar technologies to collect and process data about website usage.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and discuss your business goals
  • Provide the digital marketing services you have requested
  • Send you SMS messages from Manestream Digital LLC d/b/a KnowMy.Pro if you have opted in
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraud and unauthorized activity

SMS Communications

If you opt in to SMS/MMS messaging, Manestream Digital LLC may send account-related messages for the product you selected. For KnowMy.Pro, messages may include Elsie AI lead coordinator replies, lead-management confirmations, relationship note confirmations, follow-up reminders, daily gameplan reminders, and account notifications.

Standard message and data rates may apply. Message frequency varies.

  • To opt out, reply STOP to any message.
  • For help, reply HELP or contact us at info@manestreamdigital.com.
  • Example message: Manestream Digital LLC d/b/a KnowMy.Pro: Lead created for Apex Roofing. Reply HELP for help or STOP to opt out.
  • SMS opt-in data, mobile phone numbers, and messaging consent are not sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business, subject to confidentiality obligations.
  • Legal Compliance: We may disclose information when required by law, court order, or governmental authority.
  • Business Transfer: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and SMS opt-in records are retained for a minimum of three years.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@manestreamdigital.com.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Manestream Digital LLC d/b/a KnowMy.Pro
Email: info@manestreamdigital.com